Work more effeciently by synchronizing multiple calendars, tasks, and contacts. Your company wants a public task folder automatically populated with private tasks Free trial period for Microsoft Exchange Automatic Synchronization software cell phone synchronization with your Microsoft Exchange Server cell phone synchronization with your Microsoft Exchange Server Microsoft Exchange Synchronization addon software used to sync Resource scheduling allows you to view... ADD2EXCHANGE is the Synchronization solution for all Exchange Server needs. Your company wants a public task folder automatically populated with private tasks
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Q. Will Add2Exchange sync old appointments and meetings from the dates before I installed the program if I need to capture them all? Q. Can I create an item in my Private Calendar and have it somehow tie into the group Calendar? A. YES. Add2Exchange was designed for users with this requirement from handheld PDA devices in mind. There can even be 2 Calendar Relationships for this use, one from Public-to-Private and one from Private-to-Public, if the Private appointments should show up on the Public. Since the Public Calendar folders are not available offline on most PDAs, Add2Exchange makes a copy from a “group” or “Public” Calendar of everything within the definable date range and puts a copy in your personal Calendar. Again, to go from Private-to-Public, and make appointments from your personal Calendar to your Public Calendar, you will need to set up the other Relationship. Q. When I set up Add2Exchange I set up the synchronization mode for timed synchronization for every 2 hours. Once I have set this up can I also do it on demand and if so how? A. Yes, close the console and start the A2E service. The service will begin synchronization within five minutes of the service being started. Q. When I create an appointment in the Public Calendar, Add2Exchange copies it to my personal Calendar. Then I make a change to the item in my personal Calendar in that appointment at a later date. Will Add2Exchange overwrite the one I changed the next time it syncs? Can I make changes to an item that has been copied over to my personal Calendar like meeting notes without it being overwritten? A. First question, Yes it can be overwritten depending on your Relationship, but you can also specify that the program will untie the changed copy and make a new tied copy from the Source. Second question, yes you can make changes and keep those changes. You will need to make sure that you do not have the option in your Console to “overwrite the changed Destination item” and instead select preserve changes and make a new tied copy. If this option is selected the program will overwrite any changes that you make the next time it synchronizes. If it is not checked and the item has been changed, it will untie the changed item and make a new copy of the Public Calendar appointment with whatever is in the Public store. Q. Does the software have to be installed on an Exchange server, or can it be installed on any file server? A. Either. You can install this on a Utility file server but should install this directly on the Exchange Server. If you CANNOT install anything on even a file server, or can not get the permissions required to create a service account, consider the Add2Outlook product that has similar functionality but is installed on a Workstation. We do not suggest A2O over A2E, only in the case where users have PST files or can not get access to the server, as in a hosted environment. A2E is ALWAYS the better option. The Add2Exchange Service Account has to be a local machine administrator with the permissions specified in the manual set up in System Manager and User Manager BEFORE INSTALLATION. Q: You said your product does 2-way synchronization. I only want 1-way. Can Add2Exchange do this? A: Yes, just set up the single Relationship from the Private Calendar to Private Calendar (or whatever combination fits your business need). If you want both ways, just add the other Relationship. Each Relationship can be unidirectional or bidirectional. Unidirectional means it goes from Source to Destination and any changes on the Destination do not get synchronized back to the Source. Bidirectional Relationships can be edited (or deleted) in either location and the change will go back to the Source. Q. What do you mean by domain license? A. An unlimited license per EOU refers to the unique key that covers all users in a single Exchange organizational unit (EOU) as defined in Exchange. Most organizations have all users in one Exchange Organizational Unit. A single user or multiple user licenses are tied to that user’s unique user address and is nontransferable to other users. An unlimited license per organizational unit covers all users in the organization at any time in the present and any new users in the future. Note: Add2Exchange will NOT synchronize folders between two different domains or Exchange Organizational Units. Q: I have one Calendar that is not synchronizing recurring events. All other events are syncing correctly, but not recurring events. It seems the problem is only noted with this user. Do you have any ideas the where the problem could be? A: Recurring events are supported in the version of Add2Exchange, but you have to extend the start date so that user’s PRIOR synchronization time period is long enough to include the originating recurring event and make sure it starts within the synchronization time period. Another way to solve the problem is to stop the series in the past and recreate it in the future, that way all the old events are not being synchronized. Q: Do I have to reinstall the program once I buy it? A: No, since you have the trial version already installed, you won’t need to reinstall the program when you buy it unless a new update has been released – and then it is highly recommended. Follow the Instructions for Getting Your Activation Key. Once you send us the information we need to issue your activation key, we will generate your unique key and email it back to you. All you need to do is copy and paste the key in Step 3 and your solution will be activated. Q: Do Relationships stay when uninstalling and installing Add2Exchange? A: YES, finally. But it may be a good idea to export and save the registry key first. To update, you should be able to install over an older version, but the better, safer way is to stop the Add2Exchange service, uninstall the old one, actually go to the installation directory (default is C:\Program Files\OpenDoor Software\Add2exchange, delete the entire directory, then reinstall. The Relationships will remain, the program should be licensed and you should go into the Console and check to make sure the Relationships are not marked as in “Relationship Alert Status”. The current version checks the permissions of each Relationship as the Add2Exchange console opens, and if the Relationship is no longer valid, it will be moved to the alert status. You will need to go into the Relationship and find out what the problem is, give the account permissions or repoint the Source or Destination and get the Relationship working again. Some Common reasons a Relationship would be in alert are changing permissions, a restored Public or Private mailbox (the IDS are different), or a disabled account. Q: Does Add2Exchange work under Outlook Web Access? A: YES! One issue for users is that OWA cannot allow for Private appointments. This means that potentially all appointments would have to be synchronized, or you would have to assume that you could not make Private items from OWA. Now Add2Exchange can synchronize with advanced features that will allow for Private appointment trigger by special user definable triggers when you make the appointment that make it Private. Q: What can we expect if we upgrade a workstation from Outlook 2002 to Outlook 2003? A: It doesn't matter which Microsoft Outlook client or PDA you use with Add2Exchange. Q: If the Add2Exchange software can be installed on any file server, can it be administered remotely (PCAnywhere, Citrix or Terminal Server)? A: Yes. Often we find it helpful to remotely support new users with Level 2, 3 and 4 Technical support. Q: Are there any conflicts with the software and anti-virus software (McAfee)? A: No. The server-side application has no reports of any problems with any other programs at this time. Our client-side applications are more dependent on any other Outlook com add-ins loaded on the machine (and therefore conflicts are more likely) but again, we have no reports in the user base with any conflicts with Add2Exchange. Q: The Add2Exchange Service Account cannot log on to the file server or Exchange server. A: The Add2Exchange Service Account must be a member of the local servers' administrators group in order to log on to the file server or Exchange server. If it is a domain controller, it just must be part of the administrator’s group – not the domain admins. See the Technical Bulletin area for more information. Q: During the Add2Exchange install, the service does not start. A: This is normal. Start the service after all your Relationships are made and you close the console and reply YES to start the service. Q: If I log off the server with the Add2Exchange account, will the Relationship setup still run correctly? A: Logging off does not affect the Add2Exchange synchronization process. Add2Exchange functions as a Windows Service that "Loops" based on the interval you set via the Utility Screen within Add2Exchange's Console. This means all Relationships will execute while the machine is on and the Add2Exchange Service is running no matter which user is currently logged on or if the machine is not logged on at all. After 10 cycles of the Add2Exchange Service it stops and restarts itself in order to reset the Microsoft Exchange communication channel (CDO) as is per Microsoft's Best Practices. So if you ever momentarily see the Add2Exchange Service in a stopped state, or see an event in the event log, it may be in the middle of restarting itself. You can tell if you check in the Task Manager for the Add2Exchange Service Restart.exe program. This is the reset utility which the Add2Exchange Service calls after the 10th consecutive synchronization process. Q: Is there a way to tell if my Exchange server is set up/configured correctly? A: The Microsoft Exchange Server Best Practices Analyzer Tool is designed for administrators who want to determine the overall health of their Exchange servers and topology. The tool scans Exchange servers and identifies items that do not conform to Microsoft best practices. The Exchange Server Best Practices Analyzer programmatically collects settings and values from data repositories such as Active Directory, registry, metabase and performance monitor. Once collected, a set of comprehensive ‘best practice’ rules are applied to the topology. Administrators running this tool will get a detailed report listing the recommendations that can be made to the environment to achieve greater performance, scalability and uptime. Supported Operating Systems: Windows 2000, Windows Server 2003, Windows XP NOTE: It is recommended that this tool is installed and executed on a workstation rather than an Exchange server. Here is the link: http://www.microsoft.com/downloads/details.aspx?familyid=DBAB201F-4BEE-4943-AC22-E2DDBD258DF3&displaylang=en Q. Is Add2Exchange software loaded on both the server and the workstations or just the Exchange Server? A. Add2Exchange is only installed on the Exchange or utility server as per our best practices. There is no Workstation install. Q. Will the Exchange server have to be taken down during install of Add2Exchange? A. Add2Exchange requires Microsoft .Net framework. If this is not installed, you may need to install the Microsoft .Net services on your server and then reboot and then add additional updates. If the .Net framework has been installed and updated, your server will not have to be rebooted. Q. We are running Exchange 2000 Standard. Add2Exchange was tested and as soon as it starts synchronizing, my CPU just sits at 30% (Store.exe). I must have something that is conflicting with something here as it is a working product as I am told. A. The program momentarily amps the CPU and connection to the Exchange Server during the time of synchronization. Usually it stays around 25-50% and does not go to 85-95%. Although we have not encountered any conflicting programs, there is a potential for conflicts with any combination of programs operation. If you have questions or think you have a problem, please email us. Q: How long is the Add2Exchange trial period? What happens when the trial version expires? A: The trial version is 21 days. When your trial period ends, it stops working with no effect on any of the items you have already created. The Add2Exchange program won’t synchronize any new Calendar items, Contact entries, or Tasks or make updates to the ones that have been synchronized already during the trial. The Trial version is the same as the live version, only it has a time limit. The trial is available in the Downloads area.
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